TERRAMITE CORPORATION
WARRANTY POLICY

Listed below are the most common asked questions about our warranty.  This summary does not constitute a warranty.  For full details, refer to your official warranty card supplied with your machine.

 

Q. Where do I obtain warranty service?
A.
For the authorized Terramite Service Facility nearest you, call the Warranty Service Manager (WSM) at Terramite Corporation.  The telephone number is 1-800-428-3772.

Q.

Who is covered and for how long?
A.
Only the original purchaser of the machine is covered.  The warranty is non transferable.  All new machines and parts are warranted for 2 years from the date of purchase from Terramite Corporation.  Terramite Corporation bases the 2 year warranty on the purchase invoice date. “Warranty does not include the replacement of the machine”.  Rebuilt machines are warranted for 6 months.  Rebuilt or used parts are warranted for 90 days.

Q.

What is covered under warranty?
A.
Terramite Corporation will not warranty any machine or part due to abuse or due to failure of the purchaser to perform reasonable and necessary maintenance.  Warranty is limited to the replacement and repair of defective parts and parts that failed under normal use only.  “Warranty does not include the replacement of the machine”.  No warranty is approved on a machine or part unless Terramite Corporation evaluates it.

Q.

How do I return a part for warranty consideration?
A.

The first step to return an item for warranty consideration is to call the WSM at 1-800-428-3772 for a Return Material Authorization (RMA) number.  Terramite Corporation requires an RMA number be issued for the return of all parts for warranty consideration.  The RMA number serves as a record of all actions on the part.  Keep the number for your records.

The second step is to return the part to the following address:
Terramite Corporation
Attn: Warranty Service Manager
RMA number
600 Goff Mountain Road
Charleston, WV  25313

     (MARK IN LARGE LETTERS THE RMA NUMBER ON THE PACKAGE)

The third step is to allow a reasonable time for the part to be evaluated.  We try to perform this task in a timely manner.

The fourth step is we will either accept the claim or deny the request.  If the claim is accepted we will then credit your account.  If the claim is denied, we will contact you and explain the denial and ask how you want the part handled.


Q.

What information does Terramite Corporation need in order to consider a warranty claim?
A.
– Type of machine the part was installed on.
– Serial number of the machine the part was installed on.
– Part number.
– Description of the part.
– Quantity.
– Problem.
– Customer address, phone number, and point of contact.
– Date of claim. 

Q.

What can I do if I do not have an RMA number for return of the part?
A.
 If the customer without an RMA number sends a part back to Terramite Corporation for warranty consideration, proof of shipment must be presented.  If an RMA number is not requested, the customer must send a warranty claim to Terramite Corporation and Terramite Corporation will initiate an RMA number and contact the customer for return of the part.  The customer pending disposition instructions of the material by Terramite Corporation must hold all failed parts.  In order to ensure a credit is processed properly, a return of the part may be required.

Q.

Where do I obtain the replacement part?
A.
Contact your dealer as he may have the needed part in stock.  If not, contact the Terramite Parts & Service Department at 1-800-428-3772.  We reserve the right to supply all parts replaced under warranty.  The part must have been obtained from Terramite Corporation or is the original supplier manufactured part.      The customer is required to contact a local representative of the manufacturer of the part, such as pumps, motors, engines, tires, etc., for all warranty work or claims.  Many of these manufacturers include warranty information that can be found in your Service Manual.     If no manufacturer information is available then contact the WSM for help.

Q.

Does warranty cover any other costs?
A.
No.  Terramite Corporation will not cover any added charges, such as renting another machine or cost of transporting the machine to and from being repaired, travel, etc.  Terramite will not be responsible for indirect or consequential damages of any kind, such as lost income, penalties for not completing work on schedule, etc., due to the failure of the warranted machine or part.

Q.

Can the dealer change this warranty?
A.
No.  Terramite will not back up any warranty claim other than what is stated on the official Limited New Product Warranty that is supplied with the machine. 

 

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